Shipping policy
Shipping Policy
Important update for U.S. customers: Section 321 changes. Effective August 29, 2025, the U.S. government ended the Section 321 de minimis program. As a result, U.S.-bound shipments will now be assessed duties, taxes, and other import fees on arrival, regardless of order value.
What this means for you
• Your package will be subject to customs charges, duties, taxes, or brokerage fees upon delivery.
• These amounts are set by U.S. Customs and the carrier—not by us—and can vary by product value, country of origin, and shipping method.
• We ship under DDU (Delivery Duty Unpaid). Any duties, taxes, or brokerage fees are the responsibility of the recipient.
If duties/taxes are refused
If a shipment is refused at delivery due to unpaid import fees, the order will return to us. Returned shipments incur a return shipping fee. Once received back at our warehouse, we’ll issue a refund for the product value minus the return shipping fee. Original shipping charges are non-refundable. If the carrier bills any additional return/processing fees, those will also be deducted from the refund.
Shipping options
Standout Beauty Shop offers free shipping on qualifying orders (over $150CAD) in Canada and competitive rates for smaller orders and international destinations. We currently ship with trusted carriers including Canada Post, FedEx, UPS, Purolator, and DHL.
Notes and tips
• Please ensure your address is complete and accurate to avoid delays or returns.
• Customs processing times are outside our control and may extend delivery estimates.
If you need to change your address after placing an order, contact us as soon as possible—once a label is created, changes may not be possible.
Processing Time:
Orders are processed within 1–2 business days. Shipments are sent out Monday-Friday. During product launches or sales, holidays, processing may take longer.
Tracking & Delivery:
Once your order ships, you’ll receive a tracking number via email. Please note that we are not responsible for delays caused by the carrier or customs.
**Refunds will not be issued on packages that are delayed by the carrier, customs or unforseen instancese such as Postal strikes.
Lost or Stolen Packages:
Standout Beauty is not liable for lost or stolen packages. Please ensure your shipping address is accurate. If your package shows as delivered but is missing, please contact the carrier directly.
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Standard Shipping
Canada: Approximately 1-7 business days depending on your location.
** Shipping to Northern Provinces in Canada will be subject to longer shipping times for standard shipping (6-12 business days). If you require faster shipping- please choose express option (3-4 business days).
Free shipping threshold Canada: Our Free Shipping threshold is 150 CAD.
Free Shipping Threshold USA: Our Free Shipping Threshold is $450 CAD.
USA: Approximately 2-6 business days depending on your location. (Using DHL Express)
International: Between 3-16 business days. Delivery times will vary for each country.
** Unforseen delays such as postal strikes are out of our control, refunds will not be elligible on items that have already been processed.
**These are standard rates- if you require a quicker shipping option, there is an option at checkout to choose Express or Expedited shipping to best suit your timeline.
